Clients rights

 

Information regarding the terms of financial operations and rendered services implemented by Mellat Bank CJSC (Yerevan) for customers are provided in the document “Bank’s tariffs”, which is available in internet, on the Bank’s home page, under “rendered services” section, as well as available in Correspondent Relations and LC department and can be accessed by anyone.

 Anyone shall be entitled to submit (if necessary) a written application (by hand delivery) to Mellat Bank CJSC directorate /at the address of Amiryan 6/ and receive the copies of documents regarding the information specified in part 3 of article 20 and part 2 of article 43 of the RA Law “On Banks and Banking» free of charge from the Bank within 3 business days.

    Any participant of the Bank shall be entitled to submit a written application (by hand delivery) to Mellat Bank CJSC directorate /at the address of Amiryan 6/ and receive the information specified in parts 4 and 5 of article 43 of the RA Law “On Banks and Banking» free of charge from the Bank within 3 business days.

The Law is available at www.laws.am website.

Information regarding the services rendered by the Bank can be obtained from the relevant departments with phone numbers as follows:  

  • Customer Operations Service department

00374 60 38 8888 (1231)

 

 Executive Director           S.Mousavi

Of Mellat Bank CJSC 

 

00374 60 38 8888

 

Customer Claim-complaints Investigation Procedure

Financial System Mediator

 

Page was updated:04-04-17 16:13:09Site was updated:17-11-17 11:46:36